SHIPPING & RETURNS POLICY

SHIPPING POLICY

Upon placing a successful order, the product(s) will be dispatched within 2 (two) working days, however receipt of the shipment may take up to 10 working days. The details of your order will also be emailed to your registered email address.

 We, under no circumstances, entertain or accept any cancellation once the order has been dispatched from our Fulfillment Center.

RETURNS & REFUND POLICY

 While we take pride in our products, we understand that sometimes they may not meet your expectations. Please find our return guidelines below:

• Chargeable Returns: Returns are offered as a service for a fee (return shipping).

• Missing Product Claims & Damaged Product: Any missing product claims or damaged products must be supported with an unboxing video, recorded when you first open the package. This video must clearly show all items being removed from the box.

• Items Bought on Sale: Products purchased during sales or at a discount are not eligible for returns or exchanges.

• Three-Day Return Window: Requests for returns must be made within 3 days of receiving the item.

• Shipping Delays: Smokey Cocktail partners with third-party courier services, and we are not liable for shipping delays. We will provide an estimated delivery time and a tracking number for your convenience. For urgent orders, please reach out to our customer service team.

• Cancellation/Alteration Policy: Orders cannot be cancelled or altered after 8 hours of being placed. If an order has already been packed or shipped, it will be considered a return upon refusal. For prepaid orders, Smokey Cocktail will not issue refunds if the order is refused at the doorstep. For COD orders, we reserve the right to deny future orders if an order is refused. Re-delivery requests will incur additional shipping and repacking charges.

• Return Packaging: Returned items must be in their original packaging, unused, and in the same condition as when you received them. All original paperwork must also be included.

• Refunds and Store Credit: Refunds will only be provided for damaged goods. For all other returns, store credit will be issued.

• Processing Time: We aim to process all returns within 10 working days. If you have any questions, feel free to contact us at complaints@smokeycocktail.com or on WhatsApp at +91 88266 04711.

• Approval Required: Return requests must be approved by Smokey Cocktail before the process is initiated. Please note, no refunds or exchanges are available for sale or discounted items.

Thank you for shopping with Smokey Cocktail!

— Smokey Cocktail Customer Care Team